FAQ's
Frequently Asked Questions (FAQ)
Welcome to the Timeless Clothing FAQ page! Here, we’ve gathered the most common questions our customers ask. If you can’t find the answer you’re looking for, feel free to reach out to us at timelessbusiness3@gmail.com.
1. What is your return and refund policy?
We do not accept returns or offer refunds. All sales are final. Please ensure you are satisfied with your order before completing the checkout process. If you have any questions about a product before purchasing, feel free to reach out to us for clarification.
For more details, please check our Return & Refund Policy.
2. How do I track my order?
Once your order has shipped, you will receive an email with your tracking number. You can use this tracking number to monitor your package’s progress via the shipping carrier’s website.
3. Do you offer international shipping?
Currently, we ship to North America, South America, Europe, and Oceania. Unfortunately, we do not ship to Asia, Africa, or Antarctica at this time.
4. How long will it take to receive my order?
Orders are typically processed within 3-4 business days. Shipping time depends on the shipping method selected:
- OUR FREE SHIPPING: 14-20 business days
- Expedited Shipping: 10-14 business days
- International Shipping: 14-20 business days
Please note that shipping times are estimates and may vary depending on the carrier.
5. Can I change my order after it’s been placed?
Once an order is placed and processed, we are unable to make changes to it, including changing the shipping address or product items. Please double-check your order before confirming.
6. My package was damaged or lost. What should I do?
Once your package has been shipped, it is the responsibility of the shipping carrier. If your package is damaged or lost, please contact the carrier directly to file a claim. We are not responsible for any shipping-related issues after your package leaves our facility.
7. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit cards (Visa, MasterCard, etc.), PayPal, etc.
All transactions are securely processed through our payment provider.
8. Do you offer gift cards?
Currently, we do not offer gift cards. We are continuously looking for ways to improve our offerings, so stay tuned for future updates!
9. How do I contact you if I have a question?
You can reach us by email at timelessbusiness3@gmail.com. We aim to respond as quickly as possible, typically within [insert time, e.g., 1-2 business days].
10. Do you offer discounts or promotions?
From time to time, we offer discounts and special promotions. To stay updated on any upcoming deals, we encourage you to sign up for our newsletter and follow us on social media.
11. Do you offer gift wrapping or packaging services?
At the moment, we do not offer gift wrapping. However, all items are carefully packaged to ensure they arrive safely.
We hope this helps! If you have any other questions, don’t hesitate to reach out. Thank you for choosing Timeless Clothing!